Space Tech Expo USA Postponement - Exhibitor Q&As
1. Do I need to sign a new booking form for the show in May?
Yes – your booth space booking will automatically be transferred over to the May 2021 show and you will need to sign a new booking form for the 2021 dates, for your updated records. Our team will reach out to you personally to confirm your booth transfer and booth number (in case it has changed) by email. If you have any questions please contact Gordon McHattie, Event Director on [email protected] or [email protected].
2. What about the orders I’ve already placed for services and equipment at the show?
GES - Exhibitors will obtain a full refund for all items ordered and paid for, other than graphics that have already been printed, freight that has already been received at the warehouse, or custom carpet that has already been purchased and cut. For further clarification / detail please contact the GES Service Center on (800) 801-7648, or from outside of the USA on +1 (702) 515-5970.
Bright AV (AV/monitors/laptops etc.) – All orders have now been automatically cancelled and will receive full refunds minus unrecoverable costs to the card that was used for payment. For further information please contact [email protected].
Smart City (Internet) – All orders have now been automatically cancelled and will receive full refunds minus unrecoverable costs to the card that was used for payment. For further information please contact [email protected].
3. What about Lead Retrieval Licences and hardware ordered?
Your Lead Retrieval/hardware order has been automatically transferred to the 2021 event. Please contact [email protected] for more information.
4. What about the booth information approval form I submitted – Do I need to re-submit?
Yes, you do. The show in 2021 will take place in a different Hall therefore you will need to resubmit your Booth Information form to receive build approval in 2021.
5. What about our Hotel Bookings?
If you reserved your hotel through our official partner DF Meetings & Events, your reservation will be cancelled automatically and without penalty. There is no need to email or call DF Meetings & Events, or the hotel, or your credit card company to cancel your reservation(s). By Wednesday May 27, 2020, you will receive confirmation of your cancellation. The cancellation will be sent to the email provided at the time the reservation was made.
Will I get a refund for a cancellation penalty I was already charged?
No funds were charged when your reservation was re-instated or if you made a new reservation. Therefore, no refunds are applicable.
Can I book my hotel now for the Space Tech Expo USA 2021 dates?
The new booking page with preferential hotel rates will be available soon on our website, and you will receive a notification when it goes live.
What if I booked hotels myself via other means?
You will need to reach out to the hotel directly yourself to check if you are able to cancel/transfer your booking(s) and any penalties that may apply. We would always encourage that - wherever possible - hotel room nights are booked via our official partner DF Meetings & Events.
6. What about our flight costs?
Exhibitors need to contact their own travel insurance companies / airlines to understand the situation regarding whether flights can be cancelled/transferred and what penalty fees will apply.
7. We have promoted our involvement in the show to our customers and prospective customers – how is the date change being communicated to registered visitors and the wider industry?
We have sent out a communication on May 26, 2020 to all registered attendees advising them of the deferral of the 2020 event and pointing them to our official statement. In a challenging global environment, this decision has been met with an overwhelmingly positive response. We also broadcast the announcement on social media and will be communicating to the wider industry over the coming days.
We have a dedicated communication plan to keep in touch with pre-registered attendees and ensure that they remain engaged with the show to the May 2021 date window as well as a continued Marketing campaign to bring in new registrations leading up to the event. We are confident that the decision to defer will optimize the attendance from all key customer groups.