Postponement to August 10-12, 2020
No – your booth space booking will automatically be transferred over to the new August dates. Our team will reach out to you personally to confirm your booth transfer and booth number (in case it has changed) for August by email. If you have questions regarding this please email Gordon McHattie, Event Director on [email protected] or [email protected].
GES have confirmed that exhibitor orders and applied payments received will be deferred to the rescheduled August dates. For booth furnishings / equipment / package orders / electrical orders – these will be kept on file. Any changes or additions to the order will be charged or refunded accordingly, within the appropriate deadline dates for the rescheduled event. For further clarification / detail please contact the GES Service Center on (800) 801-7648, or from outside of the USA on +1 (702) 515-5970.
Bright AV (AV/monitors/laptops etc.) are aware of the reschedule and exhibitors need to contact them directly for questions relating to their orders. Smart City internet are aware of the reschedule and exhibitors need to contact them directly for questions relating to their orders.
All Lead Retrieval orders and payments received will be transferred over to the new dates in August. The same change and cancellation policies will apply. Please contact [email protected] if you have further questions or required more details.
The information you submitted via the booth information form on the Portal will still be valid for August 2020. If you wish to update this information nearer the time, because your booth build plans change you will be able to do so, if not the information already submitted will be considered to remain true and further approval will not be required. If you are in discussion with / have had approval from Abraxys for your booth build, then this will still be valid as well (if your booth space and plans remain unchanged for August). If you change booth space / booth design etc. then new approval will be required prior to August.
If you reserved your May 2020 hotel reservations through the official hotel page on the show website, your room will be re-booked for the new show dates in August 2020. We will email your new reservations no later than March 28th, 2020. If someone is calling asking or emailing you to rebook your room, this is a scammer. The best thing to do is ignore them. We will never use phishing techniques or call asking for your personal data. We will never fax or email a form to fill out. Anyone who does is not PCI compliant and should be considered suspicious. DF Meetings & Events is the show’s only official hotel provider. Once existing reservations have been rebooked, the webpage will reopen for new reservations. We apologize for any inconveniences. Thank you!
Will I get a refund for a cancellation penalty I was already charged?
No one was charged a cancelation penalty. Refunds are not applicable.
Was my card charged? Did I prepay for my hotel reservation?
No. Your credit card was not charged in advance for your hotel stay. Your credit card is only used to guarantee your arrival, in which case, a refund for your hotel stay in not applicable. No funds have been charged by your hotel.
Can I rebook my hotel reservations for the new dates?
Your reservation will be automatically rebooked no later than March 28, 2020. An email will be sent to the email address provided at the time of the initial reservation.
What if I booked hotels myself via other means?
You will need to reach out to the hotel directly yourself to check if you are able to make the transfer and any penalties that may be occurred. We would always encourage that wherever possible, hotel room nights are booked via our official partner DF Meetings & Events.
Exhibitors need to contact their own travel insurance companies / airlines to understand the situation regarding whether flights can be transferred and what penalty fees will apply.
We sent out a communication on March 18 to all registered attendees advising them of the postponement and pointing them to our official statement. In a challenging global environment, this decision has been met with an overwhelmingly positive response. We also broadcast the announcement on social media and will be communicating to the wider industry over the coming days.
We have a dedicated communication plan to keep in touch with pre-registered attendees and ensure that they remain engaged with the show to the new August date window as well as a continued Marketing campaign to bring in new registrations over the next few months. We are confident that the decision to postpone will optimize the attendance from all key customer groups.